We are Centegra.

 

Specialist provider of cloud based hospitality EPOS since 2002.

A Brief History

Founded in 2002, Centegra was the UK’s first cloud based hospitality EPOS solution. We delivered centrally integrated solutions, yes that’s where the name comes from, which enabled us to reduce the total cost of ownership by eliminating the need for on site servers, on site high cost maintenance and centralising the data in our own data centre. Building on this success Centegra developed business analytics to help our clients understand their business and provide efficiencies in head office reporting.

 

Next we developed Centegra Plus a complete back office solution for advances reporting, inventory management and revenue management solutions.

 

Inline with our goals of providing digital solutions we made Centegra Plus the central part of the platform. This involved building out a complete API to empower our customers to use their data in any way to enhance their offering. The platform enables our customers to develop their Digital Restaurants with seamless integrations for Loyalty, Click and Collect, Delivery, Kiosk as well as multiple EPOS systems, bringing all these pieces together and consolidating this data in to one reporting an analytics platform.  More recently we have built out the Digital Kitchen to support our customers expanding delivery options, enabling dark kitchens, central kitchens as well as meeting the demands of omni-channel sales delivery.

 

Our customers are long term partners, we work with them to realise their goals from technology, we are driven by our clients, our success is your success, in partnership everything is possible.

Our Goals

The Digital Restaurant

To deliver the digital restaurant as a consistent, advancedintegrated set of technologies to extend customers choice and enable their blend of front of house sales channels.

 

Tdeliver these solutions in to one coherent consistent restaurant management system and provide efficiencies through automation and informed decision making via purposeful information

The Digital Kitchen

To deliver the digital kitchen to consolidate all kitchen workflows as a restaurant kitchen, dark kitchen or central kitchen and provide efficiencies in communication and integration. To support management decision making and management of the kitchen via advanced technical solutions.

 

Managing Digital Restaurants

To provide head offices with the information and automation tools required to run a complex network of restaurants and food delivery services. To develop rich reporting and management information systems to support decision making. To build tools to efficiently support the product offering and manage the complex requirements of multi-channel delivery. To empower customers to use their data with integrations that provide efficiencies, communications and support their development of innovations.

 

Our Core Values

Partnerships

To be a partner in the truest sense to all parties in the delivery of our customers goals.  

 

Customers are Partners

To partner with our customers to help them achieve the goals they want from technology in the delivery of their products and services. To treat our customers with respect, transparency and maintaining the highest level of customer service.

 

Staff are Partners

To partner with our staff to be a good employer, empowering them, supporting them, providing enjoyable jobs that offer a fun rewarding work life.

 

3rd Parties are Partners

To embrace 3rd party partners, treat them with respect and transparency and enable them to deliver for our customers.

 

Meet the team

Tom Bell

CEO

Tom has been active in Point of Sale, internet and digital technologies for over 25 years. He has worked in the Hospitality, Stadium, Cinema, Currency Exchange and Ticketing markets in Europe and the USA. Having lived and worked in the USA in Seattle and Southern California delivering hospitality internet solutions, including the world’s first print at home cinema ticket.

 

With a vision based on a SAAS model for EPOS he founded Centegra Ltd and delivered the UK’s first cloud based solutions for the hospitality sector and has grown the business since.

 

Tom is keen on all outdoor pursuits from mountain biking to skiing and more recently inshore and off shore yacht racing from Liverpool.

Jon started working in the hospitality industry at 14. He worked in variety of hospitality outlets in the UK and Australia before moving into event hospitality, running bars & corporate suites at a number of Premier League and Australian stadiums, including his beloved Aston Villa and the Melbourne Cricket Ground.

 

He has worked in the hospitality tech industry for close to 25 years in a number of areas including Projects, Installations and Sales. He joined Centegra in 2006 was appointed Operations Director in 2010 and Managing Director in 2016.

 

Outside of work he is Academy Director at his local cricket club, and a qualified league umpire. In the winter, his mood can be gauged by the recent form of Aston Villa.

Jon Horsfield

Managing Director

Lynn Welch

Finance Director

Lynn has worked in various financial fields before joining Centegra in 2007, progressing to the role of Finance Director in 2017.

 

Her role covers all financial aspects of the business, as well as  H.R & Stock Management.

 

Outside of Centegra she is a keen Harry Potter fan and also likes travelling around the Greek Islands with her backpack on.

Ian joined Centegra in 2016 as Development Manager, having worked in application development since 2006.

 

After accepting an offer to join the Board as Technical Director in 2017, Ian now manages all aspects of our platform and infrastructure.

 

He still gets his hands dirty with code whenever he can and loves nothing more than brainstorming creative solutions to complex problems.

 

Outside of work, he’s busy with family but tries to ride his bike whenever there is a period of weather that fits within what he admits is a very narrow set of acceptable parameters.

Ian Chapman

Technical Director

Frazer Braddock

Operations Manager

With a background in IT Technical Account Manager in Security and Networks he acted as the conduit between technical and non-technical departments in a variety of sectors.

 

He currently manages Operations and the Projects Team, running the majority of all BAU Installations from End-To-End through contracts, project management during site builds, through to handover to our Helpdesk Team after Installation and Training.


On a daily basis, this will involve liaising with Stakeholders, Contractors and Suppliers, filling in the detail, and managing our very busy Installation and Training experts. He is also the in-house expert for our Integrated Payments suite of products.

 

Outside of work, he enjoys “…getting out and about as far away from computers as I can in the fresh air. If this involves a nice country pub, a small drink and a large meal then all the better, enduring very early mornings in the Gym to make up for those lunches.”

Brad began his hospitality career as a self-confessed ‘chicken supremo’ in a well-known fast food restaurant while studying for his A-levels, before transitioning into a Sales and Marketing internship.

 

A relatively ‘new’ recruit to Centegra, Brad is looking to progress within the company and make an impact with his often larger-than-life personality.

 

Brad identifies as a fast food addict, and prides himself on being the quickest to demolish a Big Mac out of all his friends.

 

To fuel his eating habits, Brad is a keen runner and races regularly with the South Cheshire Harriers. He spends his free time thinking of ways to escape the UK on exotic trips!

Brad Smith

Project Manager

Joanne Clarke

Finance Manager

Before joining Centegra in 2014, she worked as a Project Control Officer for a Global I.T Company which was immensely challenging and enjoyable.

 

She took a career break to raise her two children and returned to the work place in a Property management role before finding my current position within Centegra.

 

She has a number of enjoyable hobbies outside of the workplace, the most notable being my love of Art and Tap dancing (but not at the same time!).

Tash previously worked in customer service roles in the retail industry before moving onto an Level 3 IT apprenticeship.

 

She has been with Centegra since November 2017, now overseeing the Helpdesk team and liaising with the Projects team in assisting with upcoming installs and new site setup.

 

She adores creating and crafting, from cross stitch to throwing pottery, the messier the better! She is currently working on a unity quilt, in between painting game miniatures and making wax dipped paper flowers.

Tash Wilkinson

Service Delivery Manager

Dan Belfield

CentegraPlus Product Manager

Before working at Centegra, he worked in retail throughout college and university, joining Centegra in 2012 as part of the helpdesk and installations team.

 

Currently as CentegraPlus Product Manager, he oversees projects related to all areas of CentegraPlus with new and existing customers, as well as involvement in progressing the product itself.

 

Outside of work life is primarily focused around family, enjoying days out and focusing on the next holiday.

Gary joined to Centegra from E.ON and RAC Motoring Services, as an IT projects and infrastructure manager.

 

After a few years managing a major UK & Ireland account, he became product specialist for Centegra’s Business Intelligence system and now looks after our network and server infrastructure.

 

Outside of work, he supports the RNLI, the charity that ‘saves lives at sea’.

Gary Ashcroft

Infrastructure Manager

Matt Burgwin

Lead Installer

Matt spent his early career predominantly in Hospitality (Hotel and Pub management) before moving in to EPoS within the Hospitality industry.

 

Within Centegra, his role involves installations, kit building and user training.

 

Outside Centegra he enjoys football, playing badminton (when not injured), loves cycling (when not injured), would love to go on an overnight ghost hunt. He is a retired quizmaster/dj and enjoys reading.

Before working at Centegra he worked in hotels in various positions front and back of house in a management capacity. This included a 5 red star property with 2 Michelin Star restaurant, gaining experience in a variety of settings.

 

At Centegra he is responsible for the POS Software, NCR Silver. This involves keeping up to date with the latest functionality of the POS, liaising with the projects, support and CentegraPlus teams on ensuring the POS is correctly integrating.

 

Outside of work he has a young daughter, so he likes to have plenty of family time. He also has a keen interest in following motorsport, especially F1, touring cars and the World Endurance Championship and where possible attending the odd event. After working in the hospitality industry there is also a keen interest in food culture.

 

Adam Streeter

Silver Product Manager

Chris Wilne

Kitchen Automations Product Manager

He previously worked in sales and retention at an apprenticeship training provider for the retail and service industry before moving on to become a Night porter in a large hotel chain. He joined Centegra in 2014.

 

His role is projects based – liaising with the client on the menu and system requirements then build the product ready for installation. He also attends site, installing the product and providing the staff and management training on how to use the system.

 

He is the lead in for anything KMS related thing from a single kitchen monitor screen, to a full kitchen management solution with an order ready screen.

 

He is currently learning HTML5 and CSS outside of work as hobby, and normally combine this with various projects, involving a Raspberry Pi as a webserver. His last project was building a website for a band in my local area, with the next goal being to learn some JavaScript and Php to bring some life into his websites.

Before joining Centegra, Mikey worked in multiple technical support roles.

 

Outside of work his hobbies include being a digital artist.

Mikey Leung

Support Technician

Ollie Taylor

Support Technician

Previously, Ollie was a support technician and system administrator for a small office.

 

He currently works as part of the support team handling first line customer contact and troubleshooting. Ollie also maintains the Centegra website.

 

Outside of work he acts as IT support for family and friends & spends time washing his car way more than he should.

Before joining Centegra, Michael worked within the justice system as a technical analyst and SME in Assistive technologies.

 

Outside of work he is a father of 1 who loves to travel.

Michael Smith

Support Technician

Marianna Dale

Finance Assistant

Marianna joined Centegra in April 2019, having worked for 13 years for Stoke-on-Trent City Council for in the finance department for Adult Social Care.

 

Her role within the Company is assisting the Finance Manager/Finance Director with the admin of Centegra’s finances such as updating various financial spreadsheets and collating information for stock control and ordering.

 

Outside of work her life is family orientated.